Clause 1 - Scope
The General Terms and Conditions of Sale detailed below (hereafter the "General Terms and Conditions"), governing contractual relations between all laguiole-attitude.com site users (hereafter "User" or "You") and the company Bee Design, a French limited company (SARL) with a share capital of €25000 and its registered office at 5/6 avenue Henri Poincaré - PA Ravennes les Francs - BP 20021 - 59588 BONDUES CEDEX, France, registered in the Roubaix-Tourcoing trade and company register under number 511 725 707 and with VAT number FR 37 511 725 707 (hereafter "Bee Design"). These General Terms and Conditions of Sale are the only ones applicable and replace any other terms and conditions, unless expressly indicated otherwise beforehand in writing. From time to time, Bee Design may be required to amend certain provisions within its General Terms and Conditions. They must therefore be reread before each visit to the laguiole-attitude.com site (hereafter the "Site"). We consider that by validating your order, you agree without any reservations to our General Terms and Conditions of Sale after having read them. By accessing the Site, you undertake to comply with the General Terms and Conditions, as well as the Conditions for Use indicated therein.
Clause 2 - Contract - Conditions for placing an order
You declare that you are at least 18 years old and have legal capacity or parental authorization allowing you to place an order on the Site.
Clause 3 - Contract - Steps for concluding the contract
After placing your order, we will send you an email confirming the items in your order. This email constitutes our acceptance of your order and therefore represents the contract of sale between You and Us.
Clause 4 - Order validation
For security reasons, all orders paid for with bankcards are subject to verification by Bee Design. You will be asked for information in order to validate your purchase. As a result, and with a view to avoiding any delay, when ordering please enter:
• A professional or non-free email address.
• A specific delivery address (place of work or home).
Clause 5 - Pricing
The sales prices indicated on the Site are in euros, but excluding delivery costs.
VAT on products purchased in FRANCE or the EUROPEAN COMMUNITY AREA: The products include French VAT at 20%.
VAT on products purchased OUTSIDE OF THE EUROPEAN COMMUNITY AREA: The Company is not under any circumstances involved in VAT for countries outside of the European Community, since products are sold EXCLUDING VAT, in other words it does not declare any VAT on these countries. Each customer of the www.laguiole-attitude.fr Site is therefore responsible for declaring the VAT or not in accordance with the legislation in force in the country where the purchase transaction takes place. As such, we reject any liability.
Any delivery costs are to be covered by the User and are billed at the end of the order in addition to the products selected. We reserve the right to change our prices at any time, but we undertake to apply the prices in force and indicated to you on the Site at the time of your order.
Clause 6 - Availability
Orders will be honored within the limits of available stock. If any of the products ordered are not available in stock, we undertake to contact you by email or phone within 30 days of the date of your order in order to inform you about this and indicate the timeframe within which this product could be delivered to you, if applicable.
Clause 7 - Product information
In accordance with Article L111-1 of the French consumer code (Code de la Consommation), the User may, prior to their order, obtain information on the essential characteristics of one or more products they wish to order on the Site, by clicking on the product. The photographs illustrating the products and the graphics are purely for information, are not contractually binding and do not in any way constitute a commitment by Bee Design.
Clause 8 - Payment
As a highly reputed online store, specialized in knives and cutlery, it is normal that Laguiole Attitude should offer fast and simple payment, but most of all secure. Laguiole uses trusted partners for all its transactions, with several highly reputed companies such as Paypal, Hipay International, for credit card payment, or bank transfers. Also Ideal or Yandex partners for Netherland, and Russia
Hipay is SSL secure system. All data entered by the user is encrypted when paying immediately via SSL and stored on the Hipay server. Data entry is directly related to the bank's payment server. The flow will be the day of your order upon receipt of the authorization to debit the competent paying agencies. Otherwise, your order will not be considered.
In the case of a refund, the amount will be credited to the account of the user.
PAYPAL: Secure all over the world, payment in the currency of your choice - automatically selected according to the country where order was made.
BANK CARDS: MASTERCARD, VISA or AMERICAN EXPRESS via Hipay, international, secured SSL. Your order is managed in the currency of your choice.
BANK TRANSFER: It is possible to pay by bank transfer in all currencies. Your order will be shipped on full reception of payment.
iDEAL: the 1st payment solutionin Netherlands, allows consumers to make online purchases in a swift and secure way directly in the familiar online banking environment of their own bank.
YANDEX Money: The largest electronic online payment service in Russia.
Clause 9 - Warrantees and after sales service
Certain items are covered by a warranty, with the relevant terms and conditions supplied with the product. Whatever the problem concerning your item, you must enclose a copy of the bill and its warranty form with the defective item.
The warranty does not apply for repairs to damage resulting from any improper use of the product.
The warranty does not cover transport costs.
Clause 10 - Burden of proof
The Customer acknowledges that IT recordings, statements and IT listings and other electronic media may be admissible as proof, notably in connection with any dispute that may arise from any breach of the present clauses by any of the Parties.
Clause 11 - Delivery
You will be asked to make a flat-rate contribution to the costs for processing your order by LETTRE MAX or COLISSIMO. This contribution will depend on the weight and volume of your order. You will be able to see the delivery costs for your order in your basket before making the payment for your order.
Delivery costs are free for orders over €130, except crockery plates, bowls, cups and mugs or a weight not exceeding in 3 kg. Exceeding this limit of 3 kg, the port will be counted. You can track your parcel by connecting up to the www.coliposte.net or UPS site.
Clause 12 - Liability
Bee Design may not be held liable for the contract not being fulfilled in the event of a case of force majeure, total or partial strike or disruption, notably concerning postal services and means of transport or communication, flooding, fire or war. Bee Design may not be held liable in any way for any indirect damages, loss of operations, loss of profit, loss of opportunities, damages or costs which may arise as a result of purchasing any product presented on the Site.
We would like to remind you that it is prudent to back up any data contained in the product purchased. Bee Design may not be held liable for any loss of data, files or more generally any damages which may result from the User failing to back up any data contained in the products purchased.
Bee Design may not be held liable for any consequences resulting from the improper use of any products sold on the Site.
In the event of it being impossible to use the products at all, notably as result of material incompatibilities, this may not result in any compensation or reimbursement or any liability claims against Bee Design.
Hypertext links may refer to sites other than the Site. Laguiole-attitude.com does not accept any liability in the event of the contents of such sites breaching any legal or regulatory provisions in force.
In any case, Bee Design's liability would be limited to the amount of the order.
Clause 13 - Right to cancel - Satisfied or money back
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.BEE DESIGN - Laguiole Attitudecontact@laguiole-attitude.com5/6 avenue Henri PoincaréBP 2002159588 cedex BONDUES
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Will not be taken back or exchanged, products that have been manufactured for a personal, customized request.
Example: Knives that have a custom engraving
Excellence cutlery, Luxury cheese sets and all products marked "handmade" on the sheet will be refunded in full. For the rest of the range, only the cost of return shipping will be at the customer.
In case of fault or error product, no fee will be counted to the customer, and a new product will be delivered compliant.
Except the right of withdrawal. Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
Clause 14 - Privacy
For the protection of your personal data, our data are recorded and registered with the CNIL, protection of personal data and individual liberties by number 1899336 v 0.
COLLECTION AND TREATMENT: www.laguiole-attitude.com
We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.
Who we are? The website is owned by Bee Design which is the party responsible for collecting the data. (see address above).
Personal data we may collect about you. We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as : your name, address, email address.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function.
You may have given the following consent after placing your order:
„I would like to “rate my purchase later” and receive a one-off e-mail from Trusted Shops after 3 days reminding me to submit my rating"
Provided that you have given us your express consent as mentioned above to do so, we will send your e-mail address regarding the request to submit a seller rating for the goods received via the Trusted Shops seller rating system to Trusted Shops GmbH, Subbelrather Straße 15c, 50823 Cologne, so that they can send you an e-mail after 3 days reminding you to submit your rating. This consent may be revoked at any time with future effect (e.g. by e-mail to email@example.com).
Furthermore your personal data will be used to:
- administer your account with us;
- verify and carry out financial transactions in relation to payments you make online;
We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:
- access to your account is controlled by password and username which are unique to you;
- we store your personal data on secure servers;
- payment details are encrypted using SSL technology.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Your rights: If you are concerned about your data, you have the right, subject to the payment of a small fee (currently £10), to request access to the personal data which we may hold or process about you.
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to www.laguiole-attitude.com or you can write to us at firstname.lastname@example.org
Clause 15 - Disputes
The present contract is subject to French law. Any dispute, whatever the delivery location, which may result in the interpretation or execution of the present General Terms and Conditions will be subject to the competent jurisdictions of the defendant's trade court.